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How to Fix The Importer Reported a Generic Error in Adobe Premiere
Adobe Premiere is one of the leading video editing software. The Adobe Premiere Pro is the successor of Adobe Premiere. The software was first introduced in the year 2003 and soon gained notoriety for its user-friendly interface, features, and potency. Like every other application, it does happen to trouble its users with a few errors now and then. One of them being the ‘The importer reported a generic error’ error message. This appears when you are trying to import videos into the timeline using the importer. This can be due to a lot of reasons, for example, unsupported codec or video file format.
The Importer Reported a Generic Error
In this article, we will be going through the error message by discussing its causes and later on mentioning the solutions that you can apply to get rid of the error message; thoroughly. Hence, let us start with the causes.
What causes the ‘The Importer Reported a Generic Error’ Error Message in Adobe Premiere?
As we have mentioned earlier, the error message appears while you are using the importer to import video files. This can be due to the following reasons:
With that being said, let us get into the real part and help you through this ordeal. Please follow all the solutions provided if one or two of them do not work out for you.
Solution 1: Check Video File Format and Codec
The first thing you should do when you face the error message is to verify that the format the video is in and the codec is supported by Adobe. Certain codecs are not supported by Adobe Premiere, for example, support for the QuickTime codec was dropped by Adobe. In such a case, you will have to transcode the footage to a newer/modern codec.
Similarly, if the video file format is not supported by Adobe, then, you will not be able to import the file. Likewise, you will have to change the format of the video file which is pretty easy. Please refer to this link for a list of supported video file formats.
Solution 2: Cleaning the Media File Cache
Another thing that you can do is try to delete the media files cache and then try to import your files. When you import video or audio files into Adobe Premiere, it stores versions of these files that it can quickly access again for better performance. These stored versions are referred to as Media Cache Files. Here’s how to delete the files:
Solution 3: Move the Files to a Different Location or Rename Them
In some scenarios, the issue might be due to the specified path of the video or audio files. In such a case, you will have to change the path of the files i.e move them to a different drive or just a different folder. This was reported by many users and has helped them resolve the issue.
You can also try to just simply rename the files in the same directory and then try importing the files. If it doesn’t work, then just move them to a different location.
Solution 4: Reinstall Premiere Pro
If all of the above-mentioned solutions do not work out for you, there might be an issue with the installation of the software and you will have to reinstall it. Here’s how to do it:
Fix The Importer Reported a Generic Error in Adobe Premiere
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Adobe Premiere is one of the leading video editing software. Adobe Premiere Pro is the successor to Adobe Premiere. The software was first launched in 2003 and quickly became known for its easy-to-use interface, features and performance. Like any other application, it occasionally harasses its users with a few bugs. One of them is the error message “The importer reported a generic error’. This appears when you try to import videos into the Timeline using the import utility. There may be several reasons for this, such as an unsupported codec or a video file format.
Empty media cache files
Make sure you have deleted your Media Cache Files folder, then launch Premiere Pro 13.0 and import your Yi files.
When you import video and audio files into Adobe Premiere Pro, it processes the versions of these files that it can easily access for faster performance. These files are known as media cache files. These are stored in the Media Cache Files folder. There is also a folder with a database that contains links to each of the files in the media cache. These are the “media cache database” files. You are in the Media Cache folder.
November 2021 Update:
Note that even after deleting all files from the cache and opening a current project, there will still be a delay because the files take time to rebuild. If you have a large project, you should allow enough time to rebuild the media cache files. This can be done overnight, for example.
Checking the video file format and codec
The first thing to do when you are confronted with the error message is to check if the format in which the video is located and the codec is supported by Adobe. Some codecs are not supported by Adobe Premiere, for example, support for Adobe’s QuickTime codec has been interrupted. In this case, you will need to convert the hardware to a more recent or modern codec.
If the video file format is not supported by Adobe, you will not be able to import the file. You will also need to change the format of the video file, which is very simple. For a list of supported video file formats, see this link.
CONCLUSION
Adobe suggests that these common import errors can be caused by activation problems. That’s why I logged out of my Creative Cloud account and logged in again. It didn’t work.
Finally, I had to open the Creative Cloud, uninstall Premiere Pro (keep the settings) and reinstall Premiere Pro. No restart required! I still don’t know why it worked, but it worked. Maybe my experience and my solution will save you valuable time in troubleshooting this strange bug.
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