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Why Alchemer?
We changed our name from SurveyGizmo to Alchemer. Why? Because we’ve always been a lot more than just survey software and so much more comprehensive than our name implied.
Surveys is still a core thing we offer. But it’s just one of many things, not the only thing. It starts with gathering feedback. But with Alchemer, we turn the voice of your customers into the right response from your organization. We make you truly customer-centric. Not by replacing your Marketing Automation, CRM, and support solutions, but by enhancing and extending them.
So you can know the heart of your customers, not just their voice.
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Flexible
Gather feedback your way, from any source.
Action-First
Your customers’ voices trigger instant action, to make an impactful difference.
Secure
Necessary security guardrails to keep IT happy.
Powerful
The Fortune 500 relies on the power of Alchemer, enterprise wide.
Alchemer is the answer for customer-centric transformation.
You might want to run a simple survey. You might want to change the world. Alchemer is the only solution that helps you transform into a truly customer-centric company. By making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer – from finding them to keeping them. With Alchemer, you gather customer feedback and data your way, but in a way that ensures your customers feel truly heard.
Surveys
The root and backbone of any survey software is allowing you to collect customer data (survey). Nobody has the expertise within this foundational function like we do at Alchemer. But only Alchemer allows you to do it your way. Within the systems you already use. From the simple to the ambitious. With flexibility and security.
Workflows
We allow you to workflow what you collect. Around your entire enterprise. Workflow based on logic, based on integration, based on whatever your needs. And while there are standalone workflow products on the market, we collect and workflow feedback to make sure your customers are at the center of your business. With Alchemer, their voices flow between departments and systems to make sure everyone hears the same voice and responds to it according to their relationship with it.
Audience
We help you to identify, access, and manage your audience. And we integrate lots of ways to let you do this. We partner with panel providers like Cint and Lucid. But we also allow you to connect with Salesforce to grab a customer list or into Hubspot to grab a prospect list. We allow you to access. And manage. And communicate.
Communicate
We have lots of different ways of communicating with your audiences. We provide email tools, SMS text tools, video, and audio tools. So you can communicate back and forth – and interactively – with either the people providing the feedback or with those who are analyzing it.
Analyze
We believe the most powerful way to analyze your customer is in combination with other organizational data. To put it another way, we’re not here to create one more analytic silo. We think it’s better to combine and leverage the Business Intelligence applications, sales software, analytics tools, and dashboards that your company already loves and uses – in a seamless way.
Make your feedback transformative by doing something with it. Today.
Alchemer is a robust and powerfully transformative voice of the customer tool that’s also flexible and secure. You can survey. You can workflow. You can manage privacy and democratize at the same time as you control.
Customer identification. First you have to find them. So this is about helping marketing and market research do their thing with more power. Flexibility. And security. To do more than just listen. To act.
Customer acquisition. You found them, now you have to get them. This is where we help sales and sales operations build customer relationships. Authentically and powerfully.
Customer Success. We think every customer ought to be a best customer. So we help customer success and customer experience connect and respond. So you can keep your customers. Heard and seen.
Are you ready to turn feedback into gold?
Request a demo
Today, every organization collects feedback data — but very few act on it.
Alchemer takes data out of dashboards and puts it into the hands of people who take action. Through the systems they use every day. With all the guardrails to keep IT happy.
Learn More
Capture feedback your way.
Put it to work right away.
Alchemer, formerly SurveyGizmo, provides the ideal solution for market researchers and CX professionals who:
From survey software to customer feedback management, Alchemer helps organizations of all sizes understand and transform their engagement with markets, customers, and employees.
Industry-Leading Survey Software
Get the feedback you need with the most question types and no per-response fees. We have flexible plans for individuals and teams.
Enterprise Feedback Platform
Leverage market-leading feedback collection, implementation speed, and user adoption to drive your business forward.
VoC and
CX Automation
Transform into a customer-centric enterprise by wiring in feedback across your organization. Listen, share, act, improve.
We help marketing and market researchers better understand their markets, so they can find more of their best customers. We help sales and sales operations understand and engage with their prospects, so they can get more of their best customers. And we help customer success and customer experience connect and respond, so they can keep more of their best customers.
Become customer centric with Alchemer VoC and CX Automation
Today, every organization collects customer feedback— but very few act on it. Alchemer takes the voice of the customer out of dashboards and puts it into the hands of your people. So they can build the customer ecosystem. So they can engage at the front lines. So they can workflow, integrate and report.
Surveys
The root and backbone of any survey software is allowing you to collect customer data (survey). Nobody has the expertise within this foundational function like we do at Alchemer. But only Alchemer allows you to do it your way. Within the systems you already use. From the simple to the ambitious. With flexibility and security.
Workflows
We allow you to workflow what you collect. Around your entire enterprise. Workflow based on logic, based on integration, based on whatever your needs. And while there are standalone workflow products on the market, we collect and workflow feedback to make sure your customers are at the center of your business. With Alchemer, their voices flow between departments and systems to make sure everyone hears the same voice and responds to it according to their relationship with it.
Audience
We help you to identify, access and manage your audience. And we integrate lots of ways to let you do this. We partner with panel providers like Cint and Lucid. But we also allow you to connect with Salesforce to grab a customer list or into Hubspot to grab a prospect list. We allow you to access. And manage. And communicate.
Communicate
We have lots of different ways of communicating with your audiences. We provide email tools, SMS text tools, video and audio tools. So you can communicate back and forth – and interactively – with either the people providing the feedback, or with those who are analyzing it.
Analyze
We believe the most powerful way to analyze your customer is in combination with other organization data. To put it another way, we’re not here to create one more analytic silo. We think it’s better to combine and leverage the Business Intelligence applications, sales software, analytics tools and dashboards that your company already loves and uses – in a seamless way.
Today, SurveyGizmo Transforms to Alchemer
By David Roberts, CEO of Alchemer
Today SurveyGizmo transforms to Alchemer. We have considered changing our name for years as our customers have expanded well beyond surveys. They also count on us in ways that go way beyond what “gizmo” implies. “Alchemer” reflects the commitment we have to our customers and matches their expectations of us.
Growing beyond “SurveyGizmo”
“SurveyGizmo” served us well. It was fun and whimsical. It communicated clearly that we provide survey software and that our software is approachable and easy to use. Our employees felt a strong connection to our name, but over time, they too saw that “SurveyGizmo” didn’t signal the importance and gravity of our product.
Our customers count on us for mission-critical insights and business operations, and our new name sends that message to the market and our partners. Our employees are very engaged in “Alchemer,” and about our go-forward mission. We help organizations put their customer at the center of how they run their organizations, by taking their customer feedback and putting it to work right away.
Why Alchemer
Our new name reflects our software’s importance. We chose “Alchemer” for a few reasons. First and foremost, it’s all about transformation; originally in transforming base metals to gold, and now, for us, helping our customers transform their organizations.
We also love its balance of science and magic. “Alchemer” is rooted in science and was the forerunner to chemistry, but it also conveys magic and imagination. At Alchemer, we help our customers take a strong analytical approach, coupled with the know-how and intuition to help their customers’ voices come alive.
For too long, organizations have broken their contract with customers, by asking for their input (their passions, thoughts, and ideas), and doing little with it. They’ve treated feedback like lead, destined for heavy dashboards and reports and weighing down their customer relationships.
We help our customers breathe life into that feedback. We drive immediate actions from customer signals and communications – turning feedback into gold.
What You Can Expect
With our name change, you can expect even more from us over the coming months and years. We know that many of you love our survey functionality and we will continue to deliver the very best. You should also expect major advancements in workflow and integration, driving immediate and intelligent response to your customers’ voices throughout your organization. We will enhance our analytics and reporting capabilities to aggregate the voice of our customer after critical actions are taken. Above all, you can continue to expect software that is highly intuitive and complimented by our heart for service.
We are passionate about making a real difference for our customers, helping you engage and inspire your customers, and we will do this with more clarity and power under the banner of Alchemer. We hope you see the key elements of this brand from the start; elements of transformation, of elevating feedback into organizational gold, and of the science and magic involved in truly engaging your customer.
Thank you for giving us the opportunity to serve you and help transform your organization today and into the future.
Gather All the Feedback You Need with One Powerful Online Survey Solution
Whether you want to run a simple survey or change the world, Alchemer, formerly SurveyGizmo, makes it easy to collect the data you require. Our online survey platform lets you create an unlimited number of surveys and collect as many responses as you need, with no additional fees beyond your subscription. There is also no limit to the number of questions you can include in a survey.
With our online survey software, you can gather data from any source, analyze it, consolidate it, and view your results in an easy-to-read report.
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Rated the Best Survey Software
Alchemer is the best survey platform, offering nearly twice as many question types as SurveyMonkey and Qualtrics. In addition, Alchemer beats SurveyMonkey and Qualtrics in Implementation, User Adoption, and Time to Go Live. Alchemer also won Expert’s Choice, Supreme Software, and Great User Experience from FinancesOnline in the Survey Software category.
Don’t Simplify Your Surveys to Do It Yourself
Surveys are crucial to companies and organizations regardless of size. Data from online surveys can drive improvements in customer relations, product strategy, market understanding, and research.
Alchemer meets many different needs:
For Market Research – You can gather invaluable feedback from your market on virtually any topic. With Alchemer, you can use the same solution to run simple surveys or perform complex brand awareness studies.
For Research – You can field research in a variety of areas with the same solution. You can export to SPSS or any BI tool for advanced reporting and analysis, or keep it all within Alchemer.
For Marketing – You can create surveys to obtain invaluable demographic data from your customers. Your sales staff, for instance, can use the collected data to improve how they promote your product or service and attract more customers.
For Engaging Customers – Surveys are not all business. Brands, such as BuzzFeed invest heavily in creating highly entertaining and fun surveys to keep visitors engaged. Running enjoyable surveys keeps your customers interested in your brand.
For HR and Internal Communications – An employee survey is an excellent way to open the communication lines between management and employees. You can use the information you receive to refine processes in the organization and address problems.
For Customer Service – You can create a customer survey to find out if people are satisfied with your products or services. The comments they provide can point out problems that were not apparent otherwise.
Discover What’s Possible
See all of the question types and reports you can use, and discover how easy Alchemer really is.
Visit our Product Documentation